bdok's Privacy Policy
Your personal information is very important to us. This policy clearly describes how bdok collects your information, what purposes it is used for, and how it is kept safe.
Introduction and Purpose
bdok is an online gaming and betting platform that serves users in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the protection of their personal information. This privacy policy ("Policy") describes our practices regarding information collected while using the bdok website and mobile app.
This policy should be read together with our Terms and Conditions. By using bdok's services, you are considered to have given your consent to the terms of this policy.
This policy covers the following: what information we collect; how that information is used; when and with whom information may be shared; what steps we take to protect your information; and your rights and choices.
What Information We Collect
bdok collects information from users at various stages. This information is mainly of two types — information provided directly and information collected automatically.
2.1 Registration and Account Information
Information you provide when creating an account includes:
- Full name and date of birth
- Valid email address
- Mobile number (Bangladeshi)
- Residential address
- National ID card or passport details (for identity verification)
- Financial information such as bKash, Nagad, Rocket or Upay number (for deposits and withdrawals)
2.2 Transaction and Gaming Information
The following information is automatically recorded in the interest of managing your activity on the bdok platform:
- Deposit and withdrawal transaction history
- Game play records, bet amounts and results
- Bonus claim history
- VIP level progress
- Account login and logout times
2.3 Technical Information
The following technical information may be collected automatically while using the website and app:
| Information Type | Example | Purpose |
|---|---|---|
| Device Information | Device type, operating system | Platform optimisation |
| Network Information | IP address, internet service provider | Security and fraud prevention |
| Browser Information | Cookies, browser type and version | Session management |
| Usage Pattern | Page visits, click patterns | Improving user experience |
How Your Information Is Used
bdok uses the information it collects only for specific and legitimate purposes. Each purpose is described in detail below:
3.1 Providing and Operating Services
Your information is essential for managing your account, processing transactions, activating bonuses and maintaining the quality of gaming services. Your payment information is used to complete deposits, withdrawals or any financial transactions.
3.2 Identity Verification and Security
We verify user identity to prevent fraud and unlawful activity on the bdok platform. This information plays an important role in detecting and preventing the creation of multiple accounts, money laundering or any other harmful activity.
3.3 Customer Support
When you contact bdok's 24/7 live chat and email support team, your account information is used to provide fast and accurate assistance. Our support team serves in both Bengali and English.
3.4 Ensuring Responsible Gaming
We monitor our users' gaming habits to detect problematic gaming behaviour and provide necessary support. We are committed to ensuring user wellbeing in line with the responsible gaming guidelines.
3.5 Service Improvement and Analysis
Aggregate data is analysed to assess the performance of the website and app, develop new features and improve the user experience. Personally identifiable information is not used for this purpose.
Policy on Sharing Information
bdok never sells your personal information to third parties for commercial purposes. However, information may be shared in certain specific situations:
4.1 Payment Processors
Necessary transaction information is shared with bKash, Nagad, Rocket, Upay and bank transfer service providers to complete deposits and withdrawals. This information is used solely for the purpose of completing the transaction.
4.2 Technology Service Providers
Technology service providers used to operate the platform (such as game developers and server hosting providers) operate under strict confidentiality agreements and cannot use the information without bdok's instructions.
4.3 Legal Obligations
If disclosure of information is required under a legal process, court order or legitimate request from a law enforcement agency, bdok will be obliged to do so. However, only the specific information requested will be provided in such cases.
4.4 Business Transfer
In the event of a business merger, acquisition or asset transfer, user information may be transferred to new ownership. However, the terms of this policy will continue to apply and users will be notified in advance.
Cookies and Similar Technologies
The bdok website uses cookies and similar tracking technologies. These store small data files in your browser that help with session management and service improvement.
| Cookie Type | Function | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions, security verification | Deleted at end of session |
| Functional Cookies | Remembering language preferences and settings | Up to 30 days |
| Analytics Cookies | Monitoring usage patterns and improving services | Up to 90 days |
You can control or disable cookies by going to your browser settings. However, please note that disabling essential cookies may prevent some bdok services from working properly.
Information Security Measures
bdok follows industry-standard technology and practices to protect your information. Our security infrastructure operates at the following levels:
6.1 Encryption
All data transmission on bdok is encrypted using SSL (Secure Socket Layer) technology. Encryption is also used when storing financial information and identity-related data on servers.
6.2 Access Control
Among bdok's staff, only those who need it for their work can view specific user information. Every access is recorded and regularly audited.
6.3 Password Protection
Your password is never stored directly in any system — only an encrypted hash is stored. However, you are advised to use a strong and unique password to keep your account secure.
6.4 Data Breach Response
If a data breach occurs, bdok will act promptly and notify affected users as quickly as possible. All necessary steps will be taken to minimise damage and prevent recurrence.
Information Retention Period
bdok retains information only for as long as necessary. The following factors are considered when determining the retention period:
- All account and gaming information is retained while the account is active
- Financial transaction records may be kept for a minimum of five years even after an account is closed
- Identity verification documents may be retained for the applicable legal period even after an account is closed
- Data used for analysis and development may be kept after personal identifiers have been removed
After a request to delete an account, bdok will delete or anonymise your personal information within a reasonable time, unless a longer retention period is required by legal obligation.
Your Rights Regarding Your Information
bdok believes that every user should have control over their own personal information. To this end, we ensure the following rights:
8.1 Right to Access Information
You may at any time request a copy of the information stored about you by bdok. Most information can be viewed directly in account settings.
8.2 Right to Correct Information
If any information stored in your account is incorrect or incomplete, you may request a correction. General information can be changed directly from account settings; contact customer support to correct legal information.
8.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. Please note, however, that some information may need to be retained for a specific period due to legal obligations.
8.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages from bdok, you may unsubscribe at any time from account settings. However, necessary messages related to transactions will continue.
8.5 Right to Lodge a Complaint
If you have any concerns or complaints about our privacy practices, please contact our customer support team first. We take all complaints seriously.
Protection of Children and Minors
All casino and betting activities on bdok are strictly for persons aged 21 and above. We are firmly committed to protecting minors from participating in gaming activities.
bdok never knowingly collects personal information from anyone under the age of 21. Age is verified during the registration process. If we are informed that information from a minor has been collected, we will delete it immediately and close the associated account.
Changes to the Privacy Policy
bdok may update this privacy policy from time to time. The policy may change when new features are added to the service, when legal requirements change, or when our practices are improved.
For significant changes, we will send a notification to your registered email and display it prominently on the website. The "Last Updated" date at the top of the policy will always be kept current. Continued use of bdok after any changes will be considered as acceptance of the new policy.
To learn more about us and understand how bdok provides its services, read About Us. You can also visit our FAQ section for answers to any questions.
Contact Us
If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact the bdok support team:
Support is available 24/7 via live chat in both Bengali and English.
Contact us by email:
For privacy-related requests, please write from your registered email address and clearly state the subject of your request. We will make every effort to respond within a reasonable time.